Privacy Policy

Who We Are

This website and our security services are operated by Cliffs Security Services (“Cliffs Security”, “we”, “us”), 4918 Roper Rd NW Suite 206, Edmonton, AB T6B 3T7, owned by Guardium Group of Companies. We are responsible for the personal information we collect and handle it in line with Alberta’s Personal Information Protection Act (PIPA) and, where it applies, the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

When you use our contact form, call dispatch, or email us, we may collect your name, email address, phone number, company, site or event details, location details, and the message you provide.

When we provide security services, we may also collect site addresses, access instructions, contact lists for your site, incident and patrol reports, photos or video related to incidents, and billing information.

When you visit the website, our hosting and security providers process technical information such as your IP address, browser type, and the pages you request. We use IP addresses to block spam and limit repeated contact form submissions.

If you accept analytics cookies, Google Analytics collects website usage information such as pages viewed, approximate location, device and browser type, how you arrived at the site, and whether you clicked to call us or sent the contact form. We do not send your name, email, phone number, or message to Google Analytics.

How We Use Information

We use your information to respond to security and quote requests; to schedule and deliver services; to bill and keep service records; to work with insurers, police, or emergency services when you ask us to or the law requires it; to prevent spam and protect the website; and, with your consent, to understand how the website is used.

We will not add you to marketing emails or newsletters without your express consent.

Sharing

We do not sell personal information. We may share information with service providers who help operate the website or deliver customer support, or when required for legal, safety, insurance, or service-delivery reasons.

These providers include Web3Forms (delivers contact form messages), Microsoft 365 (our email), Cloudflare (website security and the Turnstile spam check on the contact form), Vercel (website hosting and cookieless page-view analytics), and Google Analytics (website usage analytics, only with your consent).

Information Stored Outside Canada

Some of our service providers, including our website hosting, security, form delivery, email, and analytics providers, may store or process your information outside Canada, mainly in the United States. While it is there, it may be subject to the laws of that country, including lawful access by its authorities. You can ask our privacy contact (below) for written information about our policies for service providers outside Canada, or any questions about how they collect, use, disclose, or store your information.

How Long We Keep Information

We keep information only as long as we reasonably need it for business or legal purposes. Website inquiries that do not lead to a service are kept for up to 24 months. Service and billing records are kept for as long as tax and other laws require, typically six years. Google Analytics data is kept for up to 14 months. When information is no longer needed, we delete it or make it anonymous.

How We Protect Information

We use reasonable safeguards to protect personal information, including encrypted connections (HTTPS), spam and bot protection, and access limited to staff who need it to dispatch and complete services.

Your Choices and Rights

You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to how we use it, subject to legal or contractual limits. Send your request to our privacy contact below. We will respond within 30 days.

Google Analytics only runs if you accept analytics cookies. You can change or withdraw that choice at any time with the “Cookie settings” link in the website footer. See our Cookie Policy for details.

Complaints

If you have a concern about how we handle your information, please contact us first so we can try to resolve it. You also have the right to complain to the Office of the Information and Privacy Commissioner of Alberta or the Office of the Privacy Commissioner of Canada.

Changes to This Policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.

Contact Us

Questions, access requests, and privacy concerns can be sent to our privacy contact:

Operations Manager, Cliffs Security Services
4918 Roper Rd NW Suite 206, Edmonton, AB T6B 3T7
Email: info@cliffssecurity.ca
Phone: +1 (780) 000-0000